Barbara H. September 08, 2011

Appliance error codes can be confusing. Often the answer depends on the model number. If you can add the model for your washer to this thread it will help the expert provide a correct response. I did locate and attache a previous expert response for one model below if you wish to check.

Fred M EXPERT September 10, 2011

I am sorry you are having a problem with your washer. I see that James R. has given you a link to an answered question on the F11 error code. I recommend following the step in that link. We usually see an FDL error code with the F11 error code. I would like to provide the following information that may help with the repair.

The FdL fault code indicates that you have a problem with the door lock assembly. A failed door lock often causes this but it can also be caused by a failed wiring harness connection or in some instances by a failed control board.

Check for damage to the door hook on the washer door and look for anything that could be clogging the catch on the door lock assembly on the front panel of the washer.

You may need to check the wire harness connections on the door lock assembly. The images below show the procedure for accessing the door lock assembly on this type of washer. Be sure that you unplug the washer before accessing internal components.

I have seen the failure be caused by a door lock and a faulty machine control board. A little trick I have found is to remove the top of the washer and push down lightly on the connector that is labeled dls5 this connector should have four black wires. This connector is located on the machine control board under the top. Use an insulated screwdriver to push on the connector and start a cycle. If the door locks, I recommend replacing the machine control. It has a bad solder joint on the board. We often see error code F11 also with bad solder joints on the control board. If pushing on the connector did not make a difference, I would suspect a faulty door lock first.

If you need further assistance, please add more details below.

Any parts can be obtained from the following link: Sears PartsDirect .

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .